Refund policy

We want you to love every piece you buy from With It. If something isn't right, you can return it within 14 days of delivery.

Eligible returns

To qualify for a return, the item must:

  • Be in the same condition you received it, undamaged and undisplayed (not framed, hung or altered)
  • Include all original packaging, holograms, tags and the Certificate or Letter of Authenticity (COA/LOA)
  • Have its authentication hologram or sticker still attached and intact

Items returned without the original COA/LOA or with a removed or damaged hologram cannot be accepted, because their authenticity can no longer be verified.

Final sale items

  • Sealed trading card boxes, packs and cases once the factory seal is broken
  • Graded or slabbed cards whose case has been opened or tampered with
  • Items marked "Final Sale" on the product page
  • Custom or personalized orders, including custom inscriptions and framing

Authenticity guarantee

Every autographed item is authenticated by a recognized third party, such as JSA, Beckett (BAS) or PSA/DNA, and ships with that authenticator's certificate. If any autograph we sell is ever deemed not authentic by the authenticator that certified it, we will refund the full purchase price when the item is returned with its original certificate. This guarantee has no time limit.

Damaged or incorrect items

If your order arrives damaged or isn't the item you ordered, email us within 3 days of delivery with photos of the item and packaging. We'll replace it if an identical item is available, or refund it in full including shipping. Please keep all packaging until the claim is resolved.

How to start a return

  1. Email sales@ishopwithit.com with your order number and reason for return.
  2. We'll reply with return instructions and the address to ship to. Return addresses vary by item, so always use the one we send you. Items sent back without an approved return request, or to a different address, will not be accepted.
  3. Pack the item securely in its original packaging. We recommend using a tracked, insured shipping method, because we aren't responsible for returns lost or damaged in transit.

Unless the item arrived damaged or incorrect, you pay for return shipping. Original shipping charges are non-refundable.

Orders that arrived in more than one package

If your order came in separate packages, you can return each item on its own. Each item may have its own return address, so request a return for each one.

Refunds

Refunds are processed once your return arrives and passes inspection, usually within 5 business days of delivery. Approved refunds are issued to your original payment method, and your bank may take 5-10 business days to post them.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Order cancellations

Email us as soon as possible to cancel. If your order hasn't shipped yet, we'll cancel it for a full refund. Many orders are processed quickly, so we can't guarantee a cancellation once fulfillment has started.